Remote IT Help Desk Support in Boston
Is your IT help desk overwhelmed? An IT help desk answers questions and manages service disruptions and requests. Yet an IT help desk can only do so much, particularly for an organization with limited staff and resources. In addition, an IT help desk that falls behind risks IT service outages and downtime.
At TSP, we understand the value of remote IT support — and this has helped us become a top provider of remote IT support in Boston. We offer comprehensive remote access support, ensuring organizations can get the IT assistance they need, 24 hours a day, seven days a week.
Get the Right Help at the Right Time
We are a Boston help desk services provider that simplifies remote IT support. For example, if a customer notices lag time across its networks, give us a call, and one of our friendly, knowledgeable IT help desk professionals is happy to help. Or, in the event of a cyber attack or data breach, our IT help desk personnel know exactly what to do to resolve the situation as quickly and effectively as possible. We even provide remote IT support tips and recommendations, so our customers won’t have to worry about a single IT issue becoming a recurring problem.
TSP uses a proven process to deliver remote IT support services. We work with a customer to learn about its day-to-day operations and identify ways to improve its IT. Then, we develop a plan to help a customer address its remote IT support requirements and ensure it can maintain dependable IT operations. In doing so, we help our customers enhance IT efficiency, streamline workflows, and avoid long-lasting IT issues.
Service Features
- Access: Maintain remote access to systems and data
- Guidance: Get instant IT help desk support to address all your concerns and questions
- Monitoring: Keep track of systems and data — even outside of standard business hours
- Support: Contact remote IT support experts via phone or email
Our clients love us, and we love them back!
40% of customers prefer talking to a real human on the phone for complicated issues*
Discover more.
Case Studies
Exceeding Expectations
Find out how TSP helps NBTS connect its local and remote workers in their quest to cure brain tumors.
Mission Possible
Discover why NSP LLP, a Boston-based law firm and long-time TSP IT services client, chose TSP to coordinate its IT relocation.
Packages & Pricing
Professional
Anything but basic, our Professional package includes unlimited IT help desk support, 24x7 remote monitoring, and per-project strategic IT consulting, transforming your IT into a business differentiator.
Premium
Our Premium package includes the same features as our Professional package, along with one-hour SLA ticket response, monthly digital security training, a managed network for multiple offices, and more.
Bespoke
Our Bespoke package includes all of our Plus package features, as well as custom service hours, cyber security incident response, data exfiltration support, and other perks to streamline your IT.