TSP launched in 1992 as a provider of PC and Mac small business IT support to Boston-area businesses. A lot has changed over the years, but one thing has stayed the same: our commitment to providing exceptional business IT support services and solutions. We help businesses implement, upgrade, and optimize IT services and solutions – quickly and affordably. Don’t just take our word for it though. Visit our testimonials page to hear what our clients think!
Our diverse team includes architects, Apple techs, audio producers, and business consultants. We operate across a wide range of industries — everything from broadcasting to finance to big pharma. Regardless, our team has one goal: to support our clients in any way possible.
Hiring an IT services provider to perform break/fix work, troubleshoot computer glitches, and perform system upgrades is no longer an option. You deserve more than just an average, ordinary, run-of-the-mill IT services
provider. Fortunately, there’s TSP — a PC and Mac IT support and solutions provider that strives for outstanding. We recognize the potential of technology, and with our business IT support, we’ll help you reach the full value of your technology investment.
* Based on our 2021 customer surveys up to May 5th
4.96/5 Customer Service Rating!*
Automation is great for IT. But your business needs actual, real, live human beings who can answer questions and provide support at a moment’s notice. Our people are here to help you in any way possible. Our team is approachable, and we want you to engage with us. Get to know us, and you’ll soon discover why we’re great at what we do.
As TSP’s Founder, Michael wants to make the complex simple–whether it’s creating efficiency in your business, or bringing automation into your home. His expertise in understanding complex systems comes both from his Aerospace Engineering degree from MIT and raising twins. Mike believes our lives are infinitely improved through technology, whether that is at home or at work. Don’t get him talking about smart homes, cyber security or drones unless you’re willing to sacrifice a few hours!
Officially, Adam’s role as Director of IT Services is to ensure that our (and our clients’) systems are running as required. Unofficially, Adam keeps us grounded in the real world and what’s going on in it. His background in radio and production has given us TSP’s Grepcast, “a weekly look into the world of technology and technology-adjacent ephemera.”
As TSP’s Director of Operations, Max is responsible for making sure everything locks into place from operations to daily logistics. Now in his 12th year with us, Max has spent time working in nearly every department and area of TSP which he credits for his knowledgeable and effective approach to client management. Outside of his IT life, Max enjoys traveling, wine, and his ongoing goal of mastering the art of pizza making.
Grace and precision: two words that describe Aaron’s smart space design aesthetic. Having studied both interior design and architecture, Aaron understands space and structure–inside and out. These days, he’s using technology and home automation to make the most of light and space in residential and commercial properties. Or, as he describes it, “The Jetsons, but for real and for now.”
Kelly credits her success in IT project management to her college years working in a Montessori daycare. We credit it to her non-linear thinking and ability to keep us on task using her southern charm to hide a deadline-driven iron will.
With over 15 years of professional experience, Chase comes to TSP IT Services with a passion for architecture and design-led thinking. “A house is a machine for living.” This quote from Le Corbusier embodies the spirit of Chase’s goal for every project, to make the objective of “living” easier. Outside of TSP, he is working on building a 1980 Yamaha motorcycle entirely from scratch.
Making “a mean risotto” requires a few ingredients not noted in most recipes: preparation, attention to detail, and incredible patience. An Apple Genius for over 7 years, Jason worked with customers directly, trained and mentored new associates, and worked with the business team to create solutions for corporate clients. As TSP’s Senior Engineer, Jason leverages his special ingredients to bring clients’ IT projects to life.
Captivated by the ever-evolving field of smart spaces, Chris finds passion in exploring and analyzing the cutting edge technology seen in smart homes, especially in the aural realm. He comes to TSP IT Services and TSP Smart Spaces with a diverse range of skills having worked as an audio engineer and technician for live concerts, social events, and corporate showcases.
A senior member of the support team, Paulo is responsible for leading our Help Desk systems and is our data analytics advisor. His strengths and skills come from his professional background as a service manager of an independent Apple repair shop and his educational background holding an M.B.A. in Business Management from Northeastern University, a B.A. from Bard College at Simon’s Rock, and membership of the Beta Gamma Sigma honor society.
Problem-solving requires a bit of risk-taking – a quality that allows you to think creatively and thoughtfully while not being afraid to try something new. With hobbies like skydiving, Brandon is just the person you’d want on your side–a Support Engineer who takes a high view of the situation, surveys options, and understands the importance of timing and execution. He used to work at Apple’s help desk HQ in Austin for four years and holds a bachelor’s degree in Business Management – Information Technology.
From configuring and deploying new client machines, to responding to and troubleshooting network or computer issues, Carlos brings a diverse set of skills and a willingness to jump in and help with any project to TSP . His work is often characterized by its strategic approach to troubleshooting and creative solutions for problem-solving. Outside of TSP, his interests are as diverse as his skillset, enjoying kitesurfing, drifting cars, and financial literacy.
In a team full of technical perspectives, Kjerstin brings a breath of creative flair. With extensive experience as a Senior Designer and Art Director in London- and Boston-based creative agencies, Kjerstin deftly takes the seeds of TSP Smart Spaces’ ideas and develops them into cohesive and award-winning client and internal collateral. When she’s not nurturing our brand, Kjerstin tends to her twins and her vegetable allotment.
Nathan’s ability to capture and compel an audience comes as no surprise given his experience as a professional musician, teacher, and marketer for startups. He uses that same talent to tell the story of TSP IT Services on our website and blog, from showcasing the latest got-to-have-it smart home technology to the behind-the-curtain work that brings our clients’ visions to life. Outside of work, you can find Nathan skiing, boating, or visiting the haunted spots of his hometown of Salem.
Office Manager may be her official role, but that only begins to describe all that Amy brings to TSP Smart Spaces. She is responsible for many crucial operations, from logistics and procurement to photography and video production. Having developed her photography and video skills by capturing local independent bands and artists, Amy brings this expertise to TSP to capture the unique technology experiences home automation brings to its users.
Well-traveled with a wealth of experience, Andy has worked everywhere from Manhattan skyrises to luxury yachts in Florida. Returning to his home state of Massachusetts, Andy brings with him a passion for smart technology that dates back to his first experience with his father’s LaserDisc player and never let up from there. He specializes in AV solutions for home theaters and loves bringing cinematic experiences to life in residential homes. Andy’s interests are as diverse as his background from working on cars and playing ultimate frisbee, to his love of heavy metal music.
A Miami native, Juan comes to TSP with a dedication for helping people, no matter how big or small their issue. His interest in IT comes stems from owning his own computer at a young age and learning how to fix it himself when things went wrong. Juan treats his career like a video game, focusing on leveling up his character and learning valuable skills along his IT journey. Outside of work, he is an avid player of Magic the Gathering and enjoys metal and punk music.
27 Years in Business
TSP hangs tough with IT problems, thanks in part to our comprehensive industry experience. We take a step-by-step approach to handle IT issues. We also won’t settle for a solution just because it is fast and easy. With our approach, we develop and deliver solutions to address IT problems both now and in the future.
Businesses need IT solutions built to address their own unique goals and requirements. We assemble the right team and mix of services for every need, whether it’s leading large-scale projects or providing day-to-day support.
Smart Space technology solutions from TSP combine our decades of experience at the forefront of home and commercial automation with deep interior design acumen and cutting-edge maintenance and support.
The Iceland-based arm of TSP’s Smart Space unit, Nordic Smart Spaces shares our commitment to superior experience, intuitive design, and absolute reliability.
Did you know 56% of CEOs said digital improvements have led to revenue growth? Find out how we can help by filling in the form below.