For our clients that are very cyber security conscious or focused on business continuity, JumpCloud is perhaps the most critical software piece in our support stack. Providing us with a cloud platform that unifies identities and devices, JumpCloud allows Tech Superpowers to rapidly respond to incidents, onboard and offboard employees, and implement password management policies with ease. For our clients, this means heightened security while spending less time managing identities across many disparate systems. To a non-technical user, JumpCloud may look like a password manager initially, but JumpCloud provides far more than just password management. Whereas personally owned accounts are meant for password management software, institutionally owned accounts such as VPN credentials and device identity are geared for JumpCloud.
Rapid Response to Incidents
“In incident recovery, success is measured in minutes. Not hours or days. JumpCloud is how we get our responses down to minutes.” - Adam Fisk, Director of IT Services.
When responding to security incidents, speed is vital in mitigating damages. JumpCloud is the key to our quick responses and heightens security by allowing us to utilize a single sign-on where the JumpCloud password acts as the source of truth for all passwords.
If an employee falls for a deceiving phishing scam, we can reset their password quickly in JumpCloud. This resets everything downstream immediately without the employee or IT team needing to reset every password attached to the employee manually. By resetting all passwords immediately, we can prevent hackers or malicious software from using the stolen password to access other systems such as VPN credentials, server information, or the employee’s device itself.
Should a client’s employee be caught stealing data or leaving the company on untrustworthy terms, JumpCloud acts as the first layer in our defenses. We can shut off their access to all or as many company-related accounts as possible by simply suspending their JumpCloud user identity. This restricts access to email, company wifi, and other sensitive information for an employee, putting this information at risk.
An essential part of cybersecurity and the protection of sensitive data is implementing password management policies. These policies require employees to regularly update their passwords annually or bi-annually (for our most security-focused clients in fields where information needs to be very secure such as Healthcare and Law, this should be done monthly). By utilizing JumpCloud, we can remind clients and their employees of upcoming password updates, allowing them to update their passwords without direct involvement.
By updating their password in JumpCloud, they automatically update all of their passwords on their institutionally-owned accounts. This helps to maintain a sense of privacy for employees and saves both the client and us an excessive amount of time. Before cloud-based identity management, we would have to sit down with every employee for 15 minutes to figure out a new password that meets the requirements, change that password in six or more disparate systems, and ensure the password is correctly entered on each one.
Ease of Onboarding/Offboarding
JumpCloud allows us to more efficiently onboard/offboard employees as well. When a new employee is starting for one of our clients, we create their JumpCloud account, and then JumpCloud goes and creates all the other systems that are connected to it, from email and VPN credentials to their computer identity itself. Each client has unique systems and products they use and by utilizing a cloud-based directory, we can easily create individualized workflows for each that allows for efficient and quick employee onboarding. This speeds up the process on our end and gives new employees a seamless experience on their first day with a device that is already set up and ready for them.
“JumpCloud allows us to have a single source of truth so that we can rapidly onboard or offboard an employee, or rapidly respond in a situation or incident.” - Adam Fisk